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Customer Experience: Service Blueprinting
By: Jeannie Walters
Level: Intermediate
Duration: 32m 39s
Released: February 25, 2019
Description:
Contents:
- Introduction
- 1. Outcomes of Service Blueprinting
- 2. Prepare for Success
- 3. Running a Service Blueprinting Session
- 4. Using Your Blueprint
Author:
Jeannie Walters is a speaker, writer, and consultant specializing in customer experience.
Jeannie Walters is the chief customer experience investigator and founder of 360Connext, a global consulting firm specializing in evaluating and improving the customer journey. Jeannie is a Certified Customer Experience Professional (CCXP,) a CX Expert panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, and a TEDx speaker. She also co-hosts a top-rated podcast on customer experience and customer service, Crack the Customer Code.
She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience and patient experience issues around the world. Her mission is “To Create Fewer Ruined Days for Customers.”
Walters lives in Oak Park, Illinois with her husband Mike and their two sons. As such, her current hobbies include cheering on youth sports teams and robotics teams alike.
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