Joel Meza – Curso de Atención al Cliente

Joel Meza – Curso de Atención al Cliente

Original price was: $19.00.Current price is: $10.00.

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Joel Meza – Curso de Atención al Cliente

Impartido por:

Joel Meza

Temario del Curso

First Section
  • Clase #1. Presentación (9:10)
  • Clase #2. Servicio al cliente y atención al cliente. (11:53)
  • Clase #3. Tipos de servicio al cliente. (12:58)
  • Clase #4. Características de un buen servicio al cliente. (12:12)
  • Clase #5. Cultura de servicio al cliente. (11:52)
  • Clase #6. Comportamiento del cliente. (13:01)
  • Clase #7. La satisfacción del cliente. (11:29)
  • Clase #8. Tipos de clientes. (12:09)
  • Clase #9. Por qué se pierden los clientes. (10:04)
  • Clase #10. Las quejas como oportunidad. (9:51)
  • Clase #11. Cómo gestionar quejas y reclamos. (12:56)
  • Clase #12. La asertividad y la emotividad. (11:08)
  • Clase #13. Comunicar valor. (11:07)
  • Clase #14. La calidad en la atención telefónica. (7:27)
  • Clase #15. La calidad en la atención telefónica (Parte II) (9:20)
  • Clase #16. Cómo resolver problemas de SAC vía telefónica. (12:47)
  • Clase #17. La importancia de la voz. (12:27)
  • Clase #18. Comunicación no verbal. (12:56)
  • Clase #19. Qué son los PQRS (15:59)
  • Clase #20. Por qué evaluar la satisfacción al cliente. (14:49)
  • Clase #21. Pasos para medir la satisfacción al cliente. (13:26)
  • Clase #22. Herramientas de evaluación más utilizadas. (12:45)
  • Clase #23. Errores habituales al evaluar al cliente (10:06)
  • Clase #24. Implementación de acciones de mejora. (15:20)
  • Clase #25. Palabras finales. (15:52)

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Archive: https://archive.ph/wip/Xqy4F

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Unlock Lifetime Learning and Career Growth with the Joel Meza – Curso de Atención al Cliente course only Original price was: $19.00.Current price is: $10.00. at CoursesGB!

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Joel Meza – Curso de Atención al Cliente